HOW TO RESERVE
The most efficient way to contact us is by email using the reservation form on our web site. Emails are answered promptly, usually the same day they are sent. The request form should be filled out completely . We work hard to recommend accommodations that will suit your needs. Once you have your chosen your accommodation, you will be sent a booking form with payment details. A deposit is required to
confirm your reservation. The deposit can be paid quickly and efficiently with the secure server on our web site or by bank draft. Once the deposit is processed, you will receive a confirmation the address of the property, and information about the balance due.
If notice of cancellation is received within five days of booking, the deposit, less a $100.00 processing fee, will be refunded. Cancellation after that time, six days or more from date of booking, will result in the loss of the entire deposit. There are no refunds of deposits paid for reservations made within 14 days of arrival. Any change of plan after the reservation has been confirmed will incur a $100.00 change fee. There are no refunds for early departures once you have checked into an accommodation.
SAFETY AND QUALITY
New York has become much safer overall in recent years and we only offer quality accommodation in safe, central and interesting areas. Every property is personally visited and inspected. CitySonnet only represents properties that are of a specific standard, only ones in which we ourselves would wish to stay. A bad experience for a guest tarnishes their visit, our business, and the reputation of the industry as a whole. We want you to use and recommend our agency again and are building our business on the basis of satisfied customers.
If you have any questions during your stay, please feel free to call us at the office – 212 614 3034.
All of our properties (and most of New York City!) are now non-smoking.
For other inquiries please contact us via the form on the reservations page. There is space at the bottom for more information if this is necessary. Please send your dates, number of nights needed (five night minimum), number of guests and your budget range.
CitySonnet, P.O. Box 347, Village Station, New York, NY 10014-0347 USA
USA Phone: 212 614 3034 Fax: 718 841 6941 Web Site: www.CitySonnet.com Twitter: @CitySonnet Facebook: CitySonnet
Office Hours: 9 am to 5 pm, Monday through Friday, New York time.